Search Terms and Conditions
L&A Agency Services Limited Search Reports Terms & Conditions of Business - Definitions
1. In these terms and conditions, the following words shall have the following meanings:
‘We’, ‘us’ and ‘our’ are references to L&A Agency Services Limited.
‘Report’ means local land charges report and additional enquires on standard form prepared by us in respect of the Property.
‘Property’ means the address or location supplied by the Customer or Client in the Order for the Report, or as marked on a plan supplied by the client or Land Registry for the purpose of the search report.
The ‘Local Authority’ means the local authority referred to in the Report.
‘Order’ means any request completed by the Customer or Client requesting the Report.
‘Customer’ means the person, company, partnership or other organisation placing an Order either on their own behalf as a Client, or as an agent for the Client.
‘Client’ means the seller, buyer, potential buyer and a lender in respect of the Property who is the intended recipient of the Report and has an actual or potential interest in the property.
Agreement
2. We agree to supply the Report to the Client subject to these terms, specifically and in addition to our general terms & conditions where they do not conflict with these terms in which case these shall take precedence, and the Client indicates their acceptance of these terms when placing an order for the Report or when relying on the information in the Report.
The Search Report
3. We will produce the Report with reasonable care and skill and it is provided to the Client on the basis that they acknowledge and agree to the following:
3.1 In providing search reports and services L&A Agency Services Ltd will comply with the Search Code
3.2 The information in the Report reflects that available to us on the date the Report was produced. This is the date the report is in its final state and available for the client.
3.3 The information contained in a Report is correct on the date on which it was prepared, and can, and often does change on a regular basis and we cannot be responsible to the Client for any change in the information or for any inaccuracies, omissions or errors on a public register after the date on which the Report was produced.
3.4 The Report may be used only in relation to individual domestic and commercial property transactions only.
3.5 The Report is intended for the personal use of the Client in a residential transaction and not for any other purpose or resale.
Liability and Insurance
4. We shall not be liable for any acts or omissions of any party for whom we are not responsible.
Insurer(s):
5
Insurer: RSA, 20 Fenchurch Street, London, EC3M 3AU
Policy No: RSPI1001952
The Local Authority will be liable for any negligent or incorrect entry in the records searched. However, we have specialist search insurance that also covers this risk.
L&A Agency Services Limited will be liable for any negligent or incorrect interpretation of the records searched.
L&A Agency Services Limited will be liable for any negligent or incorrect recording of that interpretation in the search report.
Price and Payment
6. The price payable for the Report is exclusive of VAT, unless otherwise stated.
6.1 Unless the Client has an account with us for payment of the Reports, we must receive payments for Reports in full before the Report is produced.
Confidentiality
7. All instructions and information received by us shall be dealt with by us in strictest confidence.
Copyright
8. The copyright and intellectual property rights in the Report shall remain our property.
8.1 The Client agrees to respect and not to alter any trademark, copyright notice or trading name which appears on the Report.
8.2 The Client agrees to indemnify us against any costs, claims and damage suffered by us as a result of any breach by them of the copyright terms in paragraphs 8 and 8.1.
Complaints scheme
9. We have a formal written complaints procedure for handling complaints speedily and fairly. If you have a complaint please contact us via post, phone, fax or email.
9.1 Independent dispute resolution - If you make a complaint and we are unable to resolve it to your satisfaction you may refer the complaint to The Property Ombudsman scheme (website www.tpos.co.uk, email: [email protected]). We will co-operate fully with the Ombudsman during an investigation and comply with his final decision. The Property Ombudsman scheme, Milford House, 43-55 Milford Street, Salisbury, Wiltshire SP1 2BP. Tel: 01722 333306. Fax: 01722 332296. Email: [email protected]
General
10. If any term is held to be invalid or unenforceable, that provision or part of that provision shall be taken to be removed from these terms and the remaining terms will continue in full force and effect.
10.1 These terms shall be governed by English law and shall be subject to the jurisdiction of the English Courts. These are effective from 1st August 2007 and subject to revision without notice.
Contractual Relationships
11. L&A Agency Services Limited maintains contractual relationships with clients and suppliers who are involved in the conveyancing process in the UK; To the knowledge of the company no person who;
a. Conducted the search
b. Prepared the search report
has any undeclared interest, personal or business relationship with any persons involved in the sale of the property. L&A Agency Services Limited cannot accept any liability for failing to disclose these relationships where the involvement of any of the parties in the transaction was not made known to L&A Agency Services Limited at the time of compiling the search.
PROPERTY CODES COMPLIANCE BOARD – (PCCB)
Data and Information Sources
COMPLAINTS PROCEDURE
If you want to make a complaint, we will:
Complaints should be sent to:
Alex Griffin
L&A Agency Services Limited
51 Madeira Avenue, Bromley, BR1 4AR
P: 020 8460 8459
F: 020 8460 8174
[email protected]
If you are not satisfied with our final response, or if we exceed the response timescales, you may refer the complaint to The Property Ombudsman scheme (TPOs): Tel: 01722 333306, E-mail: [email protected].
We will co-operate fully with the Ombudsman during an investigation and comply with his final decision.
IMPORTANT CONSUMER PROTECTION INFORMATION
This search has been produced by L&A Agency Services Limited, 51 Madeira Avenue, Bromley, BR1 4AR, Tel: 020 8460 8459, Fax: 020 8460 8174, Email: [email protected] which is registered with the Property Codes Compliance Board (PCCB) as a subscriber to the Search Code. The PCCB independently monitors how registered search firms maintain compliance with the Code.
The Search Code:
By giving you this information, the search firm is confirming that they keep to the principles of the Code. This provides important protection for you.
The Code’s core principles
Firms which subscribe to the Search Code will:
COMPLAINTS
If you have a query or complaint about your search, you should raise it directly with the search firm, and if appropriate ask for any complaint to be considered under their formal internal complaints procedure. If you remain dissatisfied with the firm’s final response, after your complaint has been formally considered, or if the firm has exceeded the response timescales, you may refer your complaint for consideration under The Property Ombudsman scheme (TPOs). The Ombudsman can award up to £5,000 to you if the Ombudsman finds that you have suffered actual financial loss and/or aggravation, distress or inconvenience as a result of your search provider failing to keep to the Code.
Please note that all queries or complaints regarding your search should be directed to your search provider in the first instance, not to TPOs or to the PCCB.
TPOs Contact Details:
The Property Ombudsman scheme
Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333306
Fax: 01722 332296
Web site: www.tpos.co.uk
Email: [email protected]
You can get more information about the PCCB from www.propertycodes.org.uk.
PLEASE ASK YOUR SEARCH PROVIDER IF YOU WOULD LIKE A COPY OF THE SEARCH CODE
1. In these terms and conditions, the following words shall have the following meanings:
‘We’, ‘us’ and ‘our’ are references to L&A Agency Services Limited.
‘Report’ means local land charges report and additional enquires on standard form prepared by us in respect of the Property.
‘Property’ means the address or location supplied by the Customer or Client in the Order for the Report, or as marked on a plan supplied by the client or Land Registry for the purpose of the search report.
The ‘Local Authority’ means the local authority referred to in the Report.
‘Order’ means any request completed by the Customer or Client requesting the Report.
‘Customer’ means the person, company, partnership or other organisation placing an Order either on their own behalf as a Client, or as an agent for the Client.
‘Client’ means the seller, buyer, potential buyer and a lender in respect of the Property who is the intended recipient of the Report and has an actual or potential interest in the property.
Agreement
2. We agree to supply the Report to the Client subject to these terms, specifically and in addition to our general terms & conditions where they do not conflict with these terms in which case these shall take precedence, and the Client indicates their acceptance of these terms when placing an order for the Report or when relying on the information in the Report.
The Search Report
3. We will produce the Report with reasonable care and skill and it is provided to the Client on the basis that they acknowledge and agree to the following:
3.1 In providing search reports and services L&A Agency Services Ltd will comply with the Search Code
3.2 The information in the Report reflects that available to us on the date the Report was produced. This is the date the report is in its final state and available for the client.
3.3 The information contained in a Report is correct on the date on which it was prepared, and can, and often does change on a regular basis and we cannot be responsible to the Client for any change in the information or for any inaccuracies, omissions or errors on a public register after the date on which the Report was produced.
3.4 The Report may be used only in relation to individual domestic and commercial property transactions only.
3.5 The Report is intended for the personal use of the Client in a residential transaction and not for any other purpose or resale.
Liability and Insurance
4. We shall not be liable for any acts or omissions of any party for whom we are not responsible.
Insurer(s):
5
Insurer: RSA, 20 Fenchurch Street, London, EC3M 3AU
Policy No: RSPI1001952
The Local Authority will be liable for any negligent or incorrect entry in the records searched. However, we have specialist search insurance that also covers this risk.
L&A Agency Services Limited will be liable for any negligent or incorrect interpretation of the records searched.
L&A Agency Services Limited will be liable for any negligent or incorrect recording of that interpretation in the search report.
Price and Payment
6. The price payable for the Report is exclusive of VAT, unless otherwise stated.
6.1 Unless the Client has an account with us for payment of the Reports, we must receive payments for Reports in full before the Report is produced.
Confidentiality
7. All instructions and information received by us shall be dealt with by us in strictest confidence.
Copyright
8. The copyright and intellectual property rights in the Report shall remain our property.
8.1 The Client agrees to respect and not to alter any trademark, copyright notice or trading name which appears on the Report.
8.2 The Client agrees to indemnify us against any costs, claims and damage suffered by us as a result of any breach by them of the copyright terms in paragraphs 8 and 8.1.
Complaints scheme
9. We have a formal written complaints procedure for handling complaints speedily and fairly. If you have a complaint please contact us via post, phone, fax or email.
9.1 Independent dispute resolution - If you make a complaint and we are unable to resolve it to your satisfaction you may refer the complaint to The Property Ombudsman scheme (website www.tpos.co.uk, email: [email protected]). We will co-operate fully with the Ombudsman during an investigation and comply with his final decision. The Property Ombudsman scheme, Milford House, 43-55 Milford Street, Salisbury, Wiltshire SP1 2BP. Tel: 01722 333306. Fax: 01722 332296. Email: [email protected]
General
10. If any term is held to be invalid or unenforceable, that provision or part of that provision shall be taken to be removed from these terms and the remaining terms will continue in full force and effect.
10.1 These terms shall be governed by English law and shall be subject to the jurisdiction of the English Courts. These are effective from 1st August 2007 and subject to revision without notice.
Contractual Relationships
11. L&A Agency Services Limited maintains contractual relationships with clients and suppliers who are involved in the conveyancing process in the UK; To the knowledge of the company no person who;
a. Conducted the search
b. Prepared the search report
has any undeclared interest, personal or business relationship with any persons involved in the sale of the property. L&A Agency Services Limited cannot accept any liability for failing to disclose these relationships where the involvement of any of the parties in the transaction was not made known to L&A Agency Services Limited at the time of compiling the search.
PROPERTY CODES COMPLIANCE BOARD – (PCCB)
Data and Information Sources
- All information within this search is obtained from Local Authority records registers & databases, from published local plans and information supplied by Council Officers and other legitimate sources including our own records, which we retain for at least 15 years from date of search. See below for ‘Sources of Information’.
- Copies of published documents may be obtained from the Local Authority in which the search was undertaken and in many cases a fee will need to be paid to them.
- To the best of our knowledge no person employed by L&A Agency Services Limited, involved in the preparation or compilation of this report, is connected with any person involved in the sale of the property herein either on a business or personal relationship. If such a connection was to arise, L&A Agency Services Limited would make this known to the client before the search is undertaken if such an event becomes known to us.
COMPLAINTS PROCEDURE
If you want to make a complaint, we will:
- Acknowledge it within 5 working days of receipt.
- Normally deal with it fully and provide a final response, in writing, within 20 working days of receipt.
- Keep you informed by letter, telephone or e-mail, as you prefer, if we need more time.
- Provide a final response, in writing, at the latest within 40 working days of receipt.
- Liaise, at your request, with anyone acting formally on your behalf.
Complaints should be sent to:
Alex Griffin
L&A Agency Services Limited
51 Madeira Avenue, Bromley, BR1 4AR
P: 020 8460 8459
F: 020 8460 8174
[email protected]
If you are not satisfied with our final response, or if we exceed the response timescales, you may refer the complaint to The Property Ombudsman scheme (TPOs): Tel: 01722 333306, E-mail: [email protected].
We will co-operate fully with the Ombudsman during an investigation and comply with his final decision.
IMPORTANT CONSUMER PROTECTION INFORMATION
This search has been produced by L&A Agency Services Limited, 51 Madeira Avenue, Bromley, BR1 4AR, Tel: 020 8460 8459, Fax: 020 8460 8174, Email: [email protected] which is registered with the Property Codes Compliance Board (PCCB) as a subscriber to the Search Code. The PCCB independently monitors how registered search firms maintain compliance with the Code.
The Search Code:
- provides protection for homebuyers, sellers, estate agents, conveyancers and mortgage lenders who rely on the information included in property search reports undertaken by subscribers on residential and commercial property within the United Kingdom
- sets out minimum standards which firms compiling and selling search reports have to meet
- promotes the best practice and quality standards within the industry for the benefit of consumers and property professionals
- enables consumers and property professionals to have confidence in firms which subscribe to the code, their products and services.
By giving you this information, the search firm is confirming that they keep to the principles of the Code. This provides important protection for you.
The Code’s core principles
Firms which subscribe to the Search Code will:
- display the Search Code logo prominently on their search reports
- act with integrity and carry out work with due skill, care and diligence
- at all times maintain adequate and appropriate insurance to protect consumers
- conduct business in an honest, fair and professional manner
- handle complaints speedily and fairly
- ensure that products and services comply with industry registration rules and standards and relevant laws
- monitor their compliance with the Code
COMPLAINTS
If you have a query or complaint about your search, you should raise it directly with the search firm, and if appropriate ask for any complaint to be considered under their formal internal complaints procedure. If you remain dissatisfied with the firm’s final response, after your complaint has been formally considered, or if the firm has exceeded the response timescales, you may refer your complaint for consideration under The Property Ombudsman scheme (TPOs). The Ombudsman can award up to £5,000 to you if the Ombudsman finds that you have suffered actual financial loss and/or aggravation, distress or inconvenience as a result of your search provider failing to keep to the Code.
Please note that all queries or complaints regarding your search should be directed to your search provider in the first instance, not to TPOs or to the PCCB.
TPOs Contact Details:
The Property Ombudsman scheme
Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333306
Fax: 01722 332296
Web site: www.tpos.co.uk
Email: [email protected]
You can get more information about the PCCB from www.propertycodes.org.uk.
PLEASE ASK YOUR SEARCH PROVIDER IF YOU WOULD LIKE A COPY OF THE SEARCH CODE
Website usage terms and conditions
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern L&A Agency Services Limited’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘L&A Agency Services Limited’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 51 Madeira Avenue, Bromley, BR1 4AR. Our company registration number is 2674480. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
· The content of the pages of this website is for your general information and use only. It is subject to change without notice.
· This website uses cookies to monitor browsing preferences, performance and to track visitors.
· Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
· Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
· This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
· All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
· Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
· From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
· Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
The term ‘L&A Agency Services Limited’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 51 Madeira Avenue, Bromley, BR1 4AR. Our company registration number is 2674480. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
· The content of the pages of this website is for your general information and use only. It is subject to change without notice.
· This website uses cookies to monitor browsing preferences, performance and to track visitors.
· Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
· Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
· This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
· All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
· Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
· From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
· Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.